Here are the answers for the questions that we are most frequently asked by people interested in Workshop After Six items. Please do not hesitate to contact us if your question is not answered below. We'd be happy to help.
What kind of leather are you using to craft the items?
We prefer full-grain vegetable-tanned leather to make you an item that will be unique to you, that will age beautifully and develop a character, and that will be used for long years. Full-grain leather is the type of leather whose surface hasn't been altered at all. Because of this, it has natural markings (such as blemishes, branding, and stretch marks). However, this means it is the most strong and durable type of leather since it has not gone through any process (alterations). The natural markings on it are welcomed as unique characteristics rather than defects and the items made by full-grain leather are praised because of being one of a kind. Vegetable-tanned leather is processed using natural ingredients (such as tree bark) as opposed to chemicals. Hence, leathers produced using this process are not chemical-exposed and environmentally friendly. The colours of these leathers are more natural, warmer and richer and they age more beautifully.
How do you craft the items? Do you apply any machine-led processes?
We choose to solely apply handcrafting processes and use hand-stitching because of which it takes more time to make our items compared to items made with machine-led processes. However, there are two important reasons that make us choose this harder and longer method of making. Firstly, hand-stitched leather items are much superior in strength and durability. Both the type of thread that is suitable for machine-stitching and the way stitches hold together makes the stitching more prone to breaking. The thread used in hand-stitching is thicker and hence stronger. In addition, the way stitches hold together makes it much less possible to break or loosen. Particularly the traditional saddle-stitching we apply provides a very strong and reliable finish and this type of stitching cannot be replicated by machine-stitching. Secondly, hand-stitching arguably provides a more aesthetic look. Although the aesthetic perception differs from person to person, most people find hand-stitching more beautiful because of the natural look and strong character of the stitches.
What are your shipping charges?
We charge between £2-5 for shipping for orders within the UK, depending on the order size.
For orders outside the UK, there is a shipping charge of £3.60 for small items and £10 (tracked shipping) for large items.
How can I pay for an order? What payment methods are you using?
Our Online Store runs over the SHOPIFY platform. Hence you can securely pay with a majority of payment providers including but not limited to Visa, Mastercard, American Express, Google Pay, Apple Pay, and Android Pay. In addition to this, you can also pay by PAYPAL. Contact us if you'd like to pay by Bank Transfer.
How long does it take for an order to be delivered to me?
We aim to put regular orders in the post by 3-5 business days (we mostly post within 1 business day). However, we cannot guarantee the shipping time after we put the order in the post.
Our free shipping service within the UK is with first class shipping, hence, most orders were delivered in 1 business day after put in the post. If you ask for the special next business day delivery, that provides tracking and guarantees next business day delivery (by Royal Mail). That service means we would prioritise making your items and put your items in the post with special delivery after we finish making them. So you items would not necessarily be delivered to you on the next business day of your order date, but rather the next business day after we finish making them and put them in the post. So please still take the crafting lead times mentioned here into account while asking for the special delivery.
International shipping times have a wide range and changes between 5 to 15 business days.
For customised orders, since there will be an additional designing and decision-making process, it is not possible to talk about definite timescales. However, we still do our best to craft the items ASAP once the design is finalised.
What is your return policy?
We happily accept returns so long as the product is not used/damaged and the return postage is paid by the customer. You can send us an email if you would like to return your item.
Do you make custom orders?
We are very open to custom orders. We can particularly provide customisation in leather and stitching colour. We are also happy to alter the sizes of the products to fit with your needs.
We also provide a hand-stamping service of initial/name or favourite words/quotes for an extra £5.
We also love to work on new ideas and new designs which we see as wonderful collaborations with customers. Read our blog about our custom orders here. However, there are certain busy times where it is harder for us to work on custom orders as it takes longer for us to complete these orders. Also, if the idea is too far from our area of profession we might decide not to take on it, in order not to cause any disappointments.
Can you personalise my item?
A giant YES to this! We can hand-stamp your name, your initials, your favourite phrase or your choice of words to anywhere on your item. You can get more information about personalisation and purchase it here.
What is the level of quality I am paying for?
We pay meticulous attention to detail to offer the products that will best meet your needs and desires, from design stage to after-purchase customer service. At the design process of an item, we try to achieve a unique combination of functionality and style. If the design is for a custom order, we constantly be in touch with the customer to better understand their requirements. Once we are satisfied with the design, we apply a top quality crafting process. We use full-grain vegetable tanned leather to craft all our items and we solely use careful handcrafting process to bring the designs into life. With the help of the quality of the materials we use and handcrafting processes we apply, your item becomes a lifetime companion of style and functionality to you. Our materials make sure the item ages beautifully and our crafting processes provide for strength and durability. Then, we carefully package your item to make sure it is free from the possibility of damage in the post and we use the best available shipping services for your item to reach out to you quick and safely. Once you get your item, we are still available to guide you in terms of how to use and care for your item and for any other questions, concerns or problems you may have.
In addition, all our materials and processes are eco-friendly, sustainable, and plastic-free.